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RIICOM301E - Communicate information


This course will provide individuals with the skills, knowledge and confidence to communicate information verbally and in written formats, to complete work activities within the mining, drilling and civil infrastructure industry. It includes planning and preparing for and conducting communication via several different methods to ensure work activities are understood. Individuals will gain the skills to effectively plan and prepare for meetings, present information either in a written, verbal or electronic format, as well participate in conflict resolution meetings.

This course may also be known as the G9 (previously S3) course.

Some industries recommend a refresher training be undertaken every 5 years.

Units Delivered

The following units will be included in your certificate:

RIICOM301E - Communicate information

Course Delivery

This course can be delivered/assessed in the workplace or at facility organised by the training provider.

Course Durations

Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

Refresher Face to Face contact time of at least 6 Hours
Face-to-Face Face to Face contact time of at least 8 Hours

An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

  • The ability to read and write basic English and interpret workplace documentation, policies and procedures
  • The ability to use technical and workplace specific vocabulary to verbally communicate and complete workplace records and forms
  • Have basic computer skills to prepare and deliver a presentation in an electronic format as well as communicate work activity information electronically

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

This certificate does not require renewal

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

Practical Assessment:

  • Deliver a presentation during a Toolbox Talk
  • Complete a Toolbox talk template
  • Resolve conflict and complete conflict resolution meeting notes

Theory Assessment:

  • A written assessment consisting of multiple choice and short answer questions.  
This course is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909